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Care Team

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The treatment team often has little time to look after relatives who are unexpectedly confronted with a tragic situation. For this reason, UKBB has had a Care Team since 2011. This team supports patient families in critical situations and at the same time relieves the medical treatment team.

The care team is involved in consultation with the parents and the attending doctors and carers. The assignments are organised by the department Care Management coordinated. The care team is interdisciplinary and specially trained for these assignments.

Areas of responsibility

  • Caring for relatives in critical situations (in the event of serious accidents, illness and death)
  • Caring for siblings and, if necessary, age-appropriate education in connection with injury, illness and death
  • Supporting parents in organising their individual, cultural and religious needs and in carrying out their rituals in the event of death
  • Information on organisational procedures and help with completing formalities
  • In the event of death, support with the organisation of a possible repatriation to the home country
  • Support and counselling for UKBB employees who have little experience in caring for a seriously injured, seriously ill or dying child or young person and their relatives
  • Co-organisation of debriefings with the treatment team

Further services

Care Management

Hospital pedagogy

Interpreting service

Social counselling

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Counselling hotline for child and youth emergencies

The Medgate Kids Line provides quick and uncomplicated medical advice if your child is unwell. The medical team of our partner Medgate is available to you by telephone around the clock.

058 387 78 82
(billing via health insurance)

For emergencies abroad: Call the emergency number of your health insurance company. You will find this number on your health insurance card.

More information: On the Page of the emergency ward you will find everything you need to know about behaviour in emergencies, typical childhood illnesses and waiting times.

Important emergency numbers

144 Outpatient clinic
145 Tox Info Suisse (Poisonings)
117 Police
118 Fire brigade

UKBB

University Children's Hospital Basel
Spitalstrasse 33
4056 Basel | CH

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