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Social counselling

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A child's hospitalisation often disrupts a family's everyday life. This can lead to difficult situations for family members. Many questions arise, uncertainties arise and unexpected stressful situations can occur.

At these times, the social counselling staff are there for the families concerned. The social counsellors support them and look for solutions.

Areas of responsibility

Social counselling includes the following services, among others:

  • Counselling for families as required and by mutual agreement
  • Arrangement and organisation of relief options in everyday family life
  • Networking with external specialist centres
  • Clarification of financing problems in connection with the inpatient or outpatient stay of children and/or adolescents
  • Assistance with additional costs due to illness that put a strain on the family budget
  • Social and insurance law advice
  • Exit planning/transfer planning

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Counselling hotline for child and youth emergencies

The Medgate Kids Line provides quick and uncomplicated medical advice if your child is unwell. The medical team of our partner Medgate is available to you by telephone around the clock.

058 387 78 82
(billing via health insurance)

For emergencies abroad: Call the emergency number of your health insurance company. You will find this number on your health insurance card.

More information: On the Page of the emergency ward you will find everything you need to know about behaviour in emergencies, typical childhood illnesses and waiting times.

Important emergency numbers

144 Outpatient clinic
145 Tox Info Suisse (Poisonings)
117 Police
118 Fire brigade

UKBB

University Children's Hospital Basel
Spitalstrasse 33
4056 Basel | CH

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