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It is very important to the UKBB that patients feel comfortable. A pleasant atmosphere, friendliness and optimal information contribute to making the stay as pleasant as possible for you and your child. To ensure that you and your child are well prepared, you will receive a detailed letter before admission to hospital. This will contain all the important information you need to prepare. In order to ensure that everything runs smoothly, we ask you to bring the admission pack and all the necessary documents and utensils for your child with you on the day of admission.
Please remember this:
Except in the case of emergency admissions, you must arrange cost coverage with your health insurance fund or insurance company prior to hospitalisation. If the cost coverage has not been clarified or parents pay directly for the hospitalisation, the University Children's Hospital Basel requires a deposit or an advance payment. Please bring the relevant confirmation with you when your child is admitted to hospital. In the case of emergency admissions, this will be obtained retrospectively.
Which insurance covers the costs of your child's hospitalisation depends on the specific circumstances (illness, accident, congenital illness, etc.). The UKBB therefore recommends that you take out private prenatal insurance.
Normally, the insurance only covers the treatment, care and accommodation costs of your child. Expenses incurred by parents in connection with travelling and any overnight stays are not covered.
Parents whose children are uninsured or insufficiently insured, as well as persons resident abroad, must make an advance payment. If you have any questions about insurance or financing your child's hospitalisation, parents can contact the inpatient admissions office (T +41 61 704 15 09/10) or to the social counselling service (T+41 61 704 12 38).
Services that are not covered by health insurance are invoiced by UKBB to the parents of children hospitalised here in accordance with the UKBB price list. Parents of children who do not have health insurance in Switzerland must also pay for treatment and hospitalisation themselves. Further information can be found in the Price list of the UKBB.
The detection and treatment of diseases has made enormous progress in recent decades. This is the result of many years of research. The University Children's Hospital Basel (UKBB) therefore sees itself as a treatment centre and research institution with the aim of constantly optimising the detection and management of diseases and shaping them for the benefit of patients.
According to Swiss legislation, patient data and residual material from samples from routine clinical care may only be used for research after appropriate information has been provided and with the documented consent of patients or their parents/legal representatives. The UKBB has introduced research consent for this purpose.
Contact the Paediatric Research Centre (PFZ)
The University Children's Hospital Basel (UKBB) offers children who have to be hospitalised a preparatory visit. They get to know the UKBB in a playful way and can overcome any fears and uncertainties. Parents have the opportunity to ask questions about care and administration.
These preparation afternoons are aimed at children from the age of four and are offered on request. Further information can be obtained from the Hospital pedagogy under the number T +41 61 704 25 39 or +41 61 704 25 40.
Illness and hospitals are educational topics for children and young people. That's why UKBB educators take school classes and kindergartens (grades 1-6) on an informative and exciting tour of the children's hospital. Participants gain an insight into everyday hospital life and have the opportunity to ask questions. The hospital tours take place on Wednesday mornings, time by arrangement.
Interested teachers of kindergarten and school classes can now contact the hospital education department: T +41 61 704 25 39 turn.
Guided tours for private individuals
The UKBB also organises guided tours for private individuals. With the family pass, mums and dads can visit the UKBB with their children.
Registration required: Family Pass website
Participation is free of charge for children and adults.
The following providers also organise guided tours of the hospital for children during the summer holidays:
X-Island holiday pass Baselland: www.x-island.ch
Profawo Basel: www.profawo.ch (The hospital tour is part of the holiday camp)
The association Child and hospital has a suitcase available on request for kindergartens and primary schools, which, with its hospital equipment, is suitable for dealing with the topics of "illness and hospital" in the classroom. In addition to surgical clothing, bandages and syringes, the case also contains books and games on medical topics as well as teaching materials. The hospital case can be borrowed for a maximum of four weeks at a time. Borrowing is free of charge in the Basel region; kindergartens and schools only pay the postage if they wish to have it sent by post.
Further information:
Monika Frey
Furlenbodenstrasse 27
4415 Lausen
+41 76 488 16 89
058 387 78 82 (Costs are settled via the health insurance company)
In the event of an emergency abroad, call the emergency number of your health insurance company. You will find the contact details on your health insurance card.
145 (Poison and Information Centre)
University Children's Hospital of both
Basel, Spitalstrasse 33
4056 Basel | CH
Phone +41 61 704 12 12
© UKBB, 2025
The Medgate Kids Line provides quick and uncomplicated medical advice if your child is unwell. The medical team of our partner Medgate is available to you by telephone around the clock.
For emergencies abroad: Call the emergency number of your health insurance company. You will find this number on your health insurance card.
More information: On the Page of the emergency ward you will find everything you need to know about behaviour in emergencies, typical childhood illnesses and waiting times.
144 Outpatient clinic
145 Tox Info Suisse (Poisonings)
117 Police
118 Fire brigade
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