Counselling and support

Social counselling is available to all patient families. When a child is treated at the UKBB, unexpected stressful situations can arise within the family. The social counselling team is there to answer any questions and problems that may arise. It arranges and organises relief options in everyday family life, establishes links with external specialist agencies, clarifies financing problems and provides advice on social and insurance law. The social counsellors are also jointly responsible for exit and transition planning.

Contact social counselling: T +41 61 704 12 38

Psychological support is also available. Parents can make contact via the nursing staff or directly by telephone.

Contact psychological support: T +41 79 743 68 18

The interdisciplinary care team supports the parents of patients in critical situations. The team is involved in consultation with the parents and the attending doctors and nursing staff. The members of the Care Team are not only trained in caring for relatives, but also in providing age-appropriate information for children in the event of tragic events.
The on-call service is available 24 hours a day all year round via reception.

In order to ensure good communication, foreign-language parents of patients are supported by professional interpreters if necessary. This enables or improves mutual understanding without incurring additional costs for the patient families.
The UKBB's permanent partners for such interpreting services are HEKS Linguadukt both Basel and the national telephone interpreting service. The interpreting service is requested by UKBB employees.

Pastoral care at the UKBB accompanies parents and their children at their request during their time in hospital. It advises them on questions, doubts and decisions. It strengthens and encourages and is open to people of all religions, denominations and world views.

Contact hospital chaplaincy: T +41 77 419 71 05