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As parents, you and your siblings are always welcome. Please make sure that your children are healthy.
You are welcome to give us the names of 6 people who may accompany you as parents during your stay in the neonatology department. These can be grandparents, friends or godparents. You may visit your baby in the presence of a parent from 1.00 pm to 7.00 pm.
As we have limited space and our premature babies need a lot of protection, a maximum of 2 people are allowed per patient (3 people in rooming-in). Please point out the hygiene and admission rules to those accompanying you. You are welcome to contact us so that we can explain these to you.
To ensure that you have easy access to the neonatology department at all times, you can obtain two passes for a rental fee of CHF 40 per pair. With these passes you can open the door next to the main entrance of the University Hospital (Spitalstrasse 21), the door of the Polyclinic and the main entrance door of the Neonatology Department. The door openers are located to the left of each door. You can obtain the passes from the nurse in charge. You will of course be refunded the hire fee when you return them.
The immune system of neonatal patients is still very immature and susceptible to infections. Parents and visitors are therefore asked to hang up coats and jackets at the cloakroom in the entrance area. Before parents visit their child, rings, watches and bracelets must be removed. Jewellery and other valuables can be deposited in the lockers in the department.
Before entering the patient rooms, hands and forearms must be washed thoroughly with soap and water. After drying, the hands and forearms should be disinfected, allowing the disinfectant to work for 30 seconds.
Even a simple cold can have serious consequences for children in the neonatal unit. In the event of a cold, sore throat, conjunctivitis, diarrhoea or fever, the nursing staff must be informed. Whether a visit is possible is decided on a case-by-case basis. Sick siblings or sick visitors are not permitted to enter the department until they have fully recovered.
Mobile phones must be set to silent when entering the neonatology department. You must leave the department to make a phone call. Photographing the child is permitted without flash.
Unfortunately, it is not possible to stay overnight in the intensive care monitoring area of either department. Once the child's state of health has stabilised, it may be possible to transfer the child to the rooming-in area of the neonatology department after consultation with the doctors. A single room is available there in which a parent can stay overnight with the child. If the child is transferred to ward A of the UKBB, one parent can sleep next to the child.
If the child is staying for a longer period, parents, siblings and close relatives can stay overnight in the Ronald McDonald Children's Foundation's designated parents' house. The house is located very close to the UKBB, at Mittlere Strasse 157.
Villa Kunterbunt is located on the ground floor of the UKBB and is run by the hospital education department. Hospitalised patients and their siblings as well as siblings from the age of 3 of outpatients can play, do handicrafts and read there.
Childcare at Villa Kunterbunt also provides parents with relief when they have to attend important appointments at the UKBB or want to spend some time with their sick child in peace. Villa Kunterbunt is open from Monday to Friday from 2 pm to 5 pm. It is closed at weekends and on public holidays. No registration is required and childcare is free of charge.
Visitors to the UKBB can eat in the Bistro Nemo (Monday to Friday from 7 a.m. to 5 p.m., Saturday, Sunday and public holidays from 8 a.m. to 4 p.m.) or in the Centro visitors' restaurant at the University Hospital Basel (Spitalstrasse 21, Klinikum 1, ground floor).
058 387 78 82 (Costs are settled via the health insurance company)
In the event of an emergency abroad, call the emergency number of your health insurance company. You will find the contact details on your health insurance card.
145 (Poison and Information Centre)
University Children's Hospital of both
Basel, Spitalstrasse 33
4056 Basel | CH
Phone +41 61 704 12 12
© UKBB, 2025
The Medgate Kids Line provides quick and uncomplicated medical advice if your child is unwell. The medical team of our partner Medgate is available to you by telephone around the clock.
For emergencies abroad: Call the emergency number of your health insurance company. You will find this number on your health insurance card.
More information: On the Page of the emergency ward you will find everything you need to know about behaviour in emergencies, typical childhood illnesses and waiting times.
144 Outpatient clinic
145 Tox Info Suisse (Poisonings)
117 Police
118 Fire brigade
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