Contact us
High contrast
This page has been translated automatically.
In view of the large number of foreign-language families, adequate healthcare without the involvement of interpreters is unthinkable in many situations. The UKBB works with two interpreting services, the Heks Linguadukt both Basel and the National telephone interpreting service Medios.
In order to ensure good communication, foreign-language patient parents are supported by professional interpreters if necessary. This enables or improves mutual understanding without incurring costs for the patient families. UKBB's permanent partner for such interpreting services is Heks Linguadukt beider Basel.
If necessary, the UKBB can call on the National Telephone Interpreting Service for conversations with foreign-language patient parents. This service is available 24 hours a day. It is used for brief clarifications and in emergency situations or if no interpreters are available on site.
The following languages are offered: Arabic, Bosnian, Croatian, Serbian, Italian, Kurdish, Portuguese, Russian, Somali, Spanish, Tamil, Tigrinya, Turkish and other languages if required.
058 387 78 82 (Costs are settled via the health insurance company)
In the event of an emergency abroad, call the emergency number of your health insurance company. You will find the contact details on your health insurance card.
145 (Poison and Information Centre)
University Children's Hospital of both
Basel, Spitalstrasse 33
4056 Basel | CH
Phone +41 61 704 12 12
© UKBB, 2025
The Medgate Kids Line provides quick and uncomplicated medical advice if your child is unwell. The medical team of our partner Medgate is available to you by telephone around the clock.
For emergencies abroad: Call the emergency number of your health insurance company. You will find this number on your health insurance card.
More information: On the Page of the emergency ward you will find everything you need to know about behaviour in emergencies, typical childhood illnesses and waiting times.
144 Outpatient clinic
145 Tox Info Suisse (Poisonings)
117 Police
118 Fire brigade
Which topic would you like to contact us about?
For praise or criticism, please use the Feedback form.
