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The UKBB emergency ward treats children and adolescents with minor to life-threatening injuries and illnesses around the clock. In the emergency ward, only the medical urgency will determine who comes first. Please trust the judgement of our specialists.
In most emergencies, your paediatrician is the best first port of call. Call them and find out what your child needs and how they can be helped as quickly as possible.
The Medgate Kids Line provides quick and uncomplicated medical advice if your child is unwell. The medical team of our partner Medgate is available to you by telephone around the clock.
Medgate Kids Line fees: Calls are charged at the landline rate of your telephone provider. The costs for the telemedical consultation by a paediatric specialist from our partner Medgate are billed via the health insurance and are not paid directly by the patient. If you have any questions about billing, please contact Medgate Customer Service (Tel. 061 377 88 28).
Call the emergency number of your health insurance company. You will find this number on your health insurance card.
If your child is very unwell, for example suffering from respiratory distress and/or loss of consciousness, or if they have severe burns.
Tox Info Suisse provides free medical information around the clock in the event of poisoning or suspected poisoning.
To ensure the smoothest possible operation in the available rooms, we ask that you accompany your child to the emergency ward in pairs at most. Thank you very much for your help.
We are here to help. Treating each other with respect and friendliness makes our work easier.
The emergency ward is often very busy. A particularly high number of visitors can be expected on evenings and weekends.
The order of treatment in an emergency does not depend on the time of occurrence, but on the medical condition. Life-threatening emergencies are treated immediately, while less serious cases, such as an ear infection, can wait longer.
Our staff trained in emergency medicine assess the urgency of treatment according to an internationally recognised triage system and objective criteria (see Explanatory video).
Serious illnesses and injuries are treated immediately, while patients with less urgent complaints have to accept longer waiting times. We ask for your trust and patience.
If infants, children and adolescents are in acute danger, the University Children's Hospital Basel can offer help, protection and safety.
The UKBB is one of the contact points for child and youth protection in the cantons of Basel-Stadt and Basel-Landschaft and as such is available around the clock (including at night and on Sundays and public holidays).
Experience how the dedicated team at the emergency department treats over 36,000 children and young people with a wide range of injuries and illnesses every year. From the initial examination by experienced nursing staff to the comprehensive care provided by the medical team - this video explains the entire process of an emergency visit.
The emergency service of the practising paediatricians from Basel-Stadt and Basel-Landschaft takes place in close cooperation with the emergency staff and on the premises of the UKBB emergency ward. At weekends and on public holidays from 9.00 a.m. to 11.00 p.m., children and adolescents are assigned to either the paediatric emergency service or the UKBB emergency ward at reception, depending on the severity of the illness.
Paediatricians from the following networks are represented in this emergency practice:
058 387 78 82 (Costs are settled via the health insurance company)
In the event of an emergency abroad, call the emergency number of your health insurance company. You will find the contact details on your health insurance card.
145 (Poison and Information Centre)
University Children's Hospital of both
Basel, Spitalstrasse 33
4056 Basel | CH
Phone +41 61 704 12 12
© UKBB, 2025
The Medgate Kids Line provides quick and uncomplicated medical advice if your child is unwell. The medical team of our partner Medgate is available to you by telephone around the clock.
For emergencies abroad: Call the emergency number of your health insurance company. You will find this number on your health insurance card.
More information: On the Page of the emergency ward you will find everything you need to know about behaviour in emergencies, typical childhood illnesses and waiting times.
144 Outpatient clinic
145 Tox Info Suisse (Poisonings)
117 Police
118 Fire brigade
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