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Quality has a high priority at UKBB. In organisational terms, quality management at UKBB is therefore attached to the top operational management. The UKBB has an interdisciplinary Quality and Risk Commission (QRK). With the support of the QRK, the quality officers initiate, coordinate and support quality assurance measures and contribute to continuous quality development.
In order to find out whether the quality meets the required and set standards, the UKBB has been certified by the Swiss Foundation for Quality Assurance in Healthcare SanaCERT Suisse since 2004: External experts assess eight specific quality standards/quality topics in annual audits. Re-certification takes place every three years. The consistently good results show that quality is truly practised at UKBB.
Standards already dealt with
Proven procedures are used to achieve long-term success in terms of quality. Key figures and quality measurements help to constantly analyse situations and existing processes, identify opportunities for optimisation and review the objectives that have been set.
To this end, UKBB participates in the quality measurements of the National Association for Quality Development in Hospitals and Clinics (ANQ), such as patient and parent satisfaction and the measurement of wound infections following appendectomies. UKBB is proud that it consistently achieves excellent results in the ANQ parent surveys.
In addition to the national quality measurements, the UKBB defines and launches its own internal key figures and quality measurements. Regular surveys are an important indicator of the satisfaction of parents and patients.
Feedback can be provided at UKBB by means of flyers for children ("Your opinion is important") and parents ("Your opinion is important to us") or in electronic form using our online questionnaire.
Parents and children can also address their concerns directly to the UKBB complaints management team. You can reach us by telephone at +41 61 704 29 41 or per e-mail.
Since September 2017, the Paediatric laboratory of the UKBB is accredited according to ISO 15189. The Swiss Accreditation Centre (SAS) reviews their compliance at regular intervals.
The UKBB is supported by the independent sanaCERT suisse which certifies that the UKBB has a functioning quality management system.
The UKBB training centre is recognised by the Swiss Institute for Continuing Medical Education and Training (SIWF) for the year 2025 in accordance with Art. 39ff of the Continuing Education Ordinance (WBO).
The UKBB has been awarded the German seal of quality "Ausgezeichent. FOR CHILDREN!".
The following measurement tools are available to Quality and Complaints Management for recording feedback at UKBB:
058 387 78 82 (Costs are settled via the health insurance company)
In the event of an emergency abroad, call the emergency number of your health insurance company. You will find the contact details on your health insurance card.
145 (Poison and Information Centre)
University Children's Hospital of both
Basel, Spitalstrasse 33
4056 Basel | CH
Phone +41 61 704 12 12
© UKBB, 2025
The Medgate Kids Line provides quick and uncomplicated medical advice if your child is unwell. The medical team of our partner Medgate is available to you by telephone around the clock.
For emergencies abroad: Call the emergency number of your health insurance company. You will find this number on your health insurance card.
More information: On the Page of the emergency ward you will find everything you need to know about behaviour in emergencies, typical childhood illnesses and waiting times.
144 Outpatient clinic
145 Tox Info Suisse (Poisonings)
117 Police
118 Fire brigade
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