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Home 〉 Treatment & care 〉 Services at UKBB 〉 Child and youth protection

Protection of children and young people: Help and support services

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The team at the University Children’s Hospital of Both Basel offers support to children, young people and their families with a wide range of concerns and questions – with a particular focus on health and medical issues.

Sometimes, however, other issues arise. Here is a compilation of useful information and links:

Medical assistance and advice

Parenting issues and parental guidance

Mental health issues and crises

Violence, bullying and problems at home

Sexual violence and harassment

  • If the incident has only just happened, we recommend that you seek immediate medical attention at A&E and contact the police on 117
  • Helpline for young people and 147
  • At the UKBB, we offer a Consultation hours for paediatric and adolescent gynaecology . The paediatrician will usually issue a referral. However, urgent cases can also be dealt with via A&E.
  • Victim support

For professionals: the best interests of the child and case discussions

  • The UKBB Child Protection Unit primarily deals with cases involving patients at the hospital and cannot accept reports of child abuse on behalf of third parties.
  • Any questions regarding the child’s welfare can be discussed with the Child Protection Team. In an emergency, you can also contact the A&E department at any time: +41 61 704 12 12
Medical assistance and advice
Parenting issues and parental guidance
Mental health issues and crises
Violence, bullying and problems at home
Sexual violence and harassment
For professionals: the best interests of the child and case discussions
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Counselling hotline for child and youth emergencies

The Medgate Kids Line provides quick and uncomplicated medical advice if your child is unwell. The medical team of our partner Medgate is available to you by telephone around the clock.

058 387 78 82
(billing via health insurance)

For emergencies abroad: Call the emergency number of your health insurance company. You will find this number on your health insurance card.

More information: On the Page of the emergency ward you will find everything you need to know about behaviour in emergencies, typical childhood illnesses and waiting times.

Important emergency numbers

144 Outpatient clinic
145 Tox Info Suisse (Poisonings)
117 Police
118 Fire brigade

UKBB

University Children's Hospital Basel
Spitalstrasse 33
4056 Basel | CH

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Appointments cannot be booked via the contact form. To book or reschedule an appointment, please contact:

  • Therapies: +41 61 704 12 16
  • Paediatrics and Surgery: +41 61 704 12 20
  • Neuropaediatrics: +41 61 704 26 97
  • Haematology: +41 61 704 12 40
  • Orthopaedics: +41 61 704 28 86
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